CTA | 1-888-YOURCTA - Contact Us

The following information will help you get in touch with the right contact at the CTA.

Contact	At	For
Customer Service	Phone: 1-888-YOURCTA (1-888-968-7282) Hearing Impaired: 1-888-CTATTY1 (1-888-282-8891) Email: ctahelp@transitchicago.com	Questions, comments or complaints about CTA's services. Also to request Maps, Brochures, Schedules (Please provide your mailing address).
RTA Travel Information	RTA Travel Info. line: 1-312-836-7000 Hearing Impaired: 1-312-836-4949 Trip Planner	Information on RTA, CTA, PACE and Metra. 7 days a week, including holidays; 4:45 a.m. to 1:00 a.m. Plan trips on the CTA, Metra commuter rail lines and Pace suburban bus by accessing this web-based itinerary planning service. Users receive a detailed transit itinerary.
Vehicle & Platform Advertising	Contact: Chris Pezzello Titan Worldwide Chicago Email: cpezzello@titanoutdoor.com Phone: 1-312-629-1680 Fax: 1-312-629-1838	Advertising on CTA property (CTA trains, buses, station platforms, etc).
Tunnel Projection Advertising	Submedia, LLC John Butziger Phone: 1-212-382-2505 Email: butziger@sub-media.com	Advertising in CTA Subway tunnels.
Brown Line Capacity Expansion Project	Contact Information	Questions or comments regarding the Brown Line Capacity Expansion Project.
Elevator Status Hotline	Phone: 1-888-YOURCTA (1-888-968-7282), and Press 5	Information about elevator status at accessible rail stations.
Advertising	Contact: Joyce Shaw Email: jshaw@transitchicago.com Phone: 1-312-681-2741	Film and photography requests to use CTA vehicles, facilities and employees for film, television/cable and photography productions. License to Use requests to use CTA's image, logos and vintage photos, etc., for publications, exhibits, presentations, documentaries, film, photography and television/cable productions.
Freedom of Information Officer	567 W. Lake Street, Chicago, IL 60661. Phone: 1-312-681-2809 Fax: 1-312-681-2825 Email: Freedom of Information Officer	Access to the public records of the Chicago Transit Authority.
Gift Express	567 W. Lake Street, Chicago, IL 60661. Phone: 1-312-681-3094 Email: giftexpress@transitchicago.com	Purchase of CTA-themed apparel and gift items.
Group Sales	Email: groupsales@transitchicago.com	Advance purchase of CTA fare media for groups, including CTA Visitor Passes. Customized directions and itineraries for groups.
Human Resources	567 W. Lake Street 3rd Floor Chicago, IL 60661. Mailing Address: P.O. Box 7555 Chicago, IL 60680-7555. Phone: 1-312-681-2225 Option#1 (Benefits) Option#2 (Recruitment & Hiring) Option#3 (HR Administration)	Option #1 (Benefits) Questions or concerns regarding Employee Health Benefits and Life Insurance. (For CTA Employees and CTA Retirees Only) Option #2 (Recruitment & Hiring) Information regarding employment opportunities at CTA. Option #3 (HR Administration) All other Human Resources questions and concerns.
Retirement Plan for CTA Employees	Local Phone: 1-312-441-9694 Toll-Free: 1-866-441-9694 Email: questions@ctapension.com	Questions and information regarding employee pension and retirement benefits.
Law Department	General Counsel: Karen Rowan Mailing Address: P.O. Box 7564 Chicago, IL 60680-7564. Phone: 1-312-681-3173
Office of Inspector General	Phone: 1-773-CTA-TIME (1-773-282-8463) (OIG Hotline) Mail: P.O. Box 641075, Chicago, IL 60664-1075. In Person: 567 W. Lake St., 8^thFloor, Chicago, IL 60661. Email: hotline@ctaoig.net	Any individual who contacts the OIG can report information openly, anonymously, or confidentially. When filing a complaint, please provide as much information about the alleged incident as possible.
Office of the Secretary	Phone: 1-312-681-5022 or 1-312-681-5026 Fax: 1-312-681-5035 Mail: P.O. Box 7567, Chicago, IL 60680-7567. In Person: 567 W. Lake St., Chicago, IL 60661. Email: GLonghini@transitchicago.com	Issues regarding Board of Directors, Transit Board meetings and official business of the Chicago Transit Authority as well as copies of all ordinances passed by the Transit Board since 1947.
Transit Benefit Program	Phone: 1-312-681-3093 (Transit Benefit Program Hotline) Fax: 1-312-681-2725	Implementation Kit or more information about how your company can begin to take advantage of the tax saving benefits of transit.
U-Pass Program	567 W. Lake Street, Chicago, IL 60661. U-Pass Hotline: 1-312-664-7200 ext: 13088 Fax: 1-312-681-2725 Email: Jeff Wilson	Questions or comments concerning the University Pass program.
Webmaster	Email: webmaster@transitchicago.com	Questions, comments, suggestions about CTA's web site.