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Following a successful pilot, a new two-year agreement was approved today between the Chicago Transit Authority (CTA) and the City of Chicago's Department of Family and Support Services (DFSS), which manages the city's overall homelessness outreach, to continue providing expanded outreach and support for riders who are unsheltered, as well as those grappling with mental health and substance abuse.​ Read More about CTA Signs New Two-Year Agreement for Expanded Social Service Outreach Following Successful Pilot

Customer satisfaction with CTA service increased throughout 2023, according to customer-satisfaction surveys administered throughout the year. Read More about Customer Surveys Show Increased Satisfaction with CTA Service

The Chicago Transit Board today approved the extension of an intergovernmental agreement between the Chicago Transit Authority (CTA) and the Chicago Department of Family & Support Services (DFSS) to provide additional outreach and support services for unhoused riders. Read More about CTA Continues Partnership with City of Chicago to Provide Outreach, Assistance to Unhoused Riders

As part of its continuing efforts to provide a welcoming environment for all customers, the Chicago Transit Authority (CTA) is seeking to partner with the Chicago Department of Family and Support Services (DFSS) to provide outreach and support for riders who are unsheltered, as well as those grappling with mental health and substance abuse. Read More about CTA Seeks to Partner with City Agency for Services to Unsheltered Riders and Those with Substance Abuse and Mental Health Challenges