Twenty percent more service added across all eight rail lines as CTA continues to hire and train new rail operators
As part of its commitment to riders to improve service frequency, the Chicago Transit Authority (CTA) today announced details of the fall rail service schedule, which will result in added services along all eight rail lines, across all days of the week – the equivalent of a 20 percent increase in scheduled weekly roundtrips.
Today’s news delivers on CTA President Dorval R. Carter, Jr.’s commitment to provide pre-pandemic levels of rail service by end of year. With this new schedule, CTA is adding over 1,200 weekly rail trips when compared to the Spring 2024 schedule.
“As a result of our efforts, I am pleased to share that as promised, CTA has returned to pre-pandemic scheduled levels across all rail lines before the end of the year,” Carter said. “To our loyal riders, we thank you for your patience. Hundreds of dedicated personnel throughout our agency worked tirelessly over the last couple years to recruit, hire, and train the unprecedented number of employees needed to strengthen our workforce and get us where we are today. And I look forward to building on our success next year with more rail service improvements planned for 2025.”
This rail schedule returns to pre-covid service levels with some strategic adjustments to better meet current ridership patterns. Current ridership retention across all rail lines compared to 2019 is highest on Saturdays and Sundays. This schedule reduces some rush hour weekday service to allow CTA to deliver more weekend service, especially on Sundays. CTA will continue to analyze ridership trends and mobility patterns to determine additional service adjustments that can better meet evolving ridership.
In 2024, CTA committed to training up to 200 new rail operators, double the amount from the previous year. CTA has trained and qualified more than 150 rail operators who have since been added into service, with the remaining cohorts of employees currently in training and expected to begin qualifying for rail operator status before the end of the year. CTA’s rail operator training courses allow for at least 20 participants per class, with up to three classes in training at a given time.
As part of the agency’s proposed 2025 operating budget, additional bus and rail services are planned for the year ahead. As such, the agency will continue with its rigorous training efforts to qualify more bus and rail personnel to meet these needs.
On the bus side, CTA has made significant progress in its goal to deliver pre-pandemic levels by the end of the year. Through August, service levels have been improved on 58 bus routes throughout the service region, bringing the bus system back to 98% of pre-pandemic scheduled service levels. As part of the winter schedule, which is expected to roll out by the end of December, CTA will meet its goal of fully returning pre-pandemic scheduled bus service levels.
Improving service frequency is helping to drive CTA’s ongoing ridership growth. The CTA currently is second among peer transit agencies across the nation in year-over-year ridership growth. Ridership on the 58 bus routes that received additional service in 2024 is up 13% year-over-year, outpacing other routes, which grew by 4% year-over-year.