Performance metrics

Performance metrics are designed to measure the Chicago Transit Authority’s success in meeting its goal of providing on-time, clean, safe, efficient and courteous service.

Performance dashboard

Customer satisfaction surveys

We regularly survey customers about their travel preferences and satisfaction with our service. Input from our customers helps us to improve CTA services and make the transit riding experience better.

If you are a CTA customer who is interested in participating in future customer surveys or focus groups, please sign up here. Past survey results:

• 2023 Q4 Customer Survey Results
• 2023 Q3 Customer Survey Results
• 2023 Q2 Customer Survey Results
• 2023 Q1 Customer Survey Results – Extended Results
• 2023 Q1 Customer Survey Results – June 2023 Board Presentation
• 2022 Q4 Customer Survey Results
• 2022 Q3 Customer Survey Results
• 2022 Customer Satisfaction Survey (conducted by RTA)
• 2021 Return to Transit Customer Survey Results
• 2020 COVID-19 Ridership Customer Survey Results

Transit Asset Management

Transit Asset Management (TAM) is a business model that prioritizes resources based on asset conditions and performance to provide safe, cost-effective, and reliable public transportation. TAM is also the subject of a set of new federal regulations and reporting requirements with which CTA must comply beginning in October 2018. Beyond ensuring compliance with federal requirements, the goal of the TAM Plan is to improve the quality of information available to optimize the allocation of maintenance and capital planning & investment resources.

Transit Asset Management Plan

Ridership reports

The latest available and historic data are available in our ridership reports, which are available on their own webpage.

Rider suspensions

• Rider suspensions memo, 2024 Q1
• Rider suspensions memo, 2024 Q2
• Rider suspensions memo, 2024 Q3