On November 5, CTA announced new measures of accountability for Ventra’s contractor, Cubic Transportation Systems. CTA has been closely monitoring the contractor’s performance in a number of areas—especially functions that directly affect customers.
Today the CTA issued its third weekly report that summarizes many of those performance areas. Overall, there has been improvement in nearly every performance area since 11/5. And while many performance standards are currently or close to being met, there is more progress to be made.
# # #
Report here. (PDF)